01
Small enough to start. Clear enough to decide.
Days 1–2 · Understand the workflow
Together, we define the incoming channels, enquiry types, responsibilities and approval rules.
Days 3–5 · Configure the pilot
A clear test workflow is set up using synthetic or explicitly authorised examples.
Days 6–10 · Test realistically
You test structuring, prioritisation, reply drafts and follow-ups in realistic workflows under controlled conditions.
Days 11–14 · Assess the outcome
We compare time, completeness and follow-up reliability, then make a clear decision to continue or stop.